Quality Assurance Professional
2 weeks ago
Job Opportunity: We are seeking a highly skilled Quality Assurance Auditor to join our team at Zia Solutions.
About the Role: As a Quality Assurance Auditor, you will be responsible for supporting our operations team with timely task reporting, validating and tagging data, and ensuring accurate and timely task completion.
Responsibilities:
- Support operations team with timely task reporting
- Validate and tag data, provide ad hoc support in quality processes
- Ensure accurate and timely task completion
- Collaborate with team auditors and report to Quality Manager
- Follow SOPs for data tagging
- Demonstrate effective communication skills
- Identify issues in call center processes and propose solutions
Requirements:
- Minimum 2 years of experience in QA for US sales/marketing campaigns
- US sales voice process experience
- Knowledge of Audits, Feedback, Calibration, Briefing Session, and Dip Check
- Proficient in MS Office, Google sheets, etc.
- Strong written and verbal English skills
- Immediate work-from-home availability
- Comfortable with US shifts and office work
Location: Noida
Benefits: Up to 6 LPA + Incentives, Both side cab facility + 1 time meal provided
Shift Timing: 7:00 pm to 4:00 am IST (US Shift)
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