Quality Assurance Professional

2 weeks ago


Noida, Uttar Pradesh, India Zia Solutions Full time

Job Opportunity: We are seeking a highly skilled Quality Assurance Auditor to join our team at Zia Solutions.

About the Role: As a Quality Assurance Auditor, you will be responsible for supporting our operations team with timely task reporting, validating and tagging data, and ensuring accurate and timely task completion.

Responsibilities:

  • Support operations team with timely task reporting
  • Validate and tag data, provide ad hoc support in quality processes
  • Ensure accurate and timely task completion
  • Collaborate with team auditors and report to Quality Manager
  • Follow SOPs for data tagging
  • Demonstrate effective communication skills
  • Identify issues in call center processes and propose solutions

Requirements:

  • Minimum 2 years of experience in QA for US sales/marketing campaigns
  • US sales voice process experience
  • Knowledge of Audits, Feedback, Calibration, Briefing Session, and Dip Check
  • Proficient in MS Office, Google sheets, etc.
  • Strong written and verbal English skills
  • Immediate work-from-home availability
  • Comfortable with US shifts and office work

Location: Noida

Benefits: Up to 6 LPA + Incentives, Both side cab facility + 1 time meal provided

Shift Timing: 7:00 pm to 4:00 am IST (US Shift)



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