Voice Process Customer Service Executive

5 days ago


Noida, Uttar Pradesh, India HCLTech Full time

**Welcome to HCLTech:**

We are a global technology company that provides innovative solutions to businesses across the globe. Our customer service team is responsible for delivering exceptional customer experiences through our UK/US voice process.

**Job Requirements:**

  • Candidates must have freshers in UK/US Inbound calling preferably in Banking domain.
  • Excellent communication skills - both verbal and written.

**Responsibilities:**

  • Resolve customer queries in line with client and business guidelines.
  • Handle inbound calls from UK/US customers with excellent communication skills and professional telephone etiquette.
  • Adhere to process to ensure high-quality customer service and follow escalation procedures for issues uncontrollable at agent level.

**What We Offer:**

  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.


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