
Software Application Support Specialist
3 days ago
The role requires an experienced engineer with a strong background in software development, database management, and automation scripting.
", "Key Responsibilities:", "- ", "
- Oversee the resolution of technical issues reported by customer teams.", "
- Develop and deliver solutions to fix customer issues that require development efforts.", "
- Liaise between customer-facing teams and Product and Engineering organizations for the management and resolution of all technical questions and issues.", "
- Maintain detailed documentation ranging from knowledge base articles to live logging of incidents for post-mortems.", "
- Ensure Service Level Agreement (SLA) obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion.", "
- Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings.", "
- Work closely with internal teams to stay up-to-date on product features, changes, and issues.", "
- ", "
- 5+ years of experience in software development with at least 4 years of experience in Java, Spring, or .NET technologies.", "
- Strong SQL programming skills on Oracle or SQL Server 2008 and above.", "
- Automation scripts using Python, PowerShell, or batch.", "
- Experience in any cloud technologies, preferably Google Cloud Platform (GCP).", "
- Experience in platform migration of applications including hardware, software, and database upgrades.", "
- Manage IT Security incidents that may occur in the application.", "
- Working knowledge of SDLC and Agile processes.", "
- Demonstrable experience in leading projects to successful conclusions.", "
- Effective communication and influencing project stakeholders, team members.", "
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- Flexible leave policy.", "
- Gender-neutral parental leaves.", "
- 100% reimbursement under childcare assistance benefit.", "
- Sponsorship for industry-relevant certifications and education.", "
- Employee Assistance Program for you and your family members.", "
- Comprehensive hospitalization insurance for you and your dependents.", "
- Accident and term life insurance.", "
- Complementary health screening for employees aged 35 and above.", "
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