Software Application Support Specialist

3 days ago


Pune, Maharashtra, India beBeeDevelopment Full time
Job Title: Development and Maintenance Specialist", "

The role requires an experienced engineer with a strong background in software development, database management, and automation scripting.

", "Key Responsibilities:", "
  • ", "
  • Oversee the resolution of technical issues reported by customer teams.", "
  • Develop and deliver solutions to fix customer issues that require development efforts.", "
  • Liaise between customer-facing teams and Product and Engineering organizations for the management and resolution of all technical questions and issues.", "
  • Maintain detailed documentation ranging from knowledge base articles to live logging of incidents for post-mortems.", "
  • Ensure Service Level Agreement (SLA) obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion.", "
  • Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings.", "
  • Work closely with internal teams to stay up-to-date on product features, changes, and issues.", "
", "Required Skills and Qualifications:", "
  • ", "
  • 5+ years of experience in software development with at least 4 years of experience in Java, Spring, or .NET technologies.", "
  • Strong SQL programming skills on Oracle or SQL Server 2008 and above.", "
  • Automation scripts using Python, PowerShell, or batch.", "
  • Experience in any cloud technologies, preferably Google Cloud Platform (GCP).", "
  • Experience in platform migration of applications including hardware, software, and database upgrades.", "
  • Manage IT Security incidents that may occur in the application.", "
  • Working knowledge of SDLC and Agile processes.", "
  • Demonstrable experience in leading projects to successful conclusions.", "
  • Effective communication and influencing project stakeholders, team members.", "
", "Benefits:", "
  • ", "
  • Flexible leave policy.", "
  • Gender-neutral parental leaves.", "
  • 100% reimbursement under childcare assistance benefit.", "
  • Sponsorship for industry-relevant certifications and education.", "
  • Employee Assistance Program for you and your family members.", "
  • Comprehensive hospitalization insurance for you and your dependents.", "
  • Accident and term life insurance.", "
  • Complementary health screening for employees aged 35 and above.", "


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