Travel Operations Manager Lead

4 weeks ago


Gurgaon, Haryana, India Redrob Full time

Unlock your dream career with Senior World by joining our team as a Travel Operations Manager. This role is perfect for individuals who thrive in fast-paced environments and have a passion for travel.

About the Role:

We are seeking an experienced Travel Operations Manager to lead our operations team. As a key member of our team, you will oversee post-sales activities, ensuring timely execution and seamless customer experiences.

Your Responsibilities:

  • Supervise the Operations team and manage post-sales operational tasks, including ticketing, voucher issuance, payment collection, and confirmation.
  • Handle visa processing and management of other essential travel documents.
  • Communicate effectively with customers throughout the post-sales process to ensure satisfaction.
  • Liaise with internal stakeholders such as the Sales Team and Tour Managers to align on objectives.
  • Coordinate with external stakeholders, including visa vendors, airlines, transport providers, and Destination Management Companies (DMCs).
  • Prepare and present regular performance reviews to identify areas for improvement.
  • Ensure compliance with regulatory, legal, and company policies.
  • Manage the budget to meet business goals and objectives.
  • Improve and implement robust Standard Operating Procedures (SOPs) for operational efficiency

About You:

To be successful in this role, you will need:

  • 5+ years of experience in travel operations or a related field.
  • Graduate in Travel & Tourism preferred. Having an MBA will be an added advantage
  • Proficiency in Microsoft Office and Google Sheets.
  • Strong organizational, communication, and multitasking skills.
  • Ability to collaborate with multiple business units and external partners

Educational Requirements: Bachelor's degree in Travel and Tourism or related field. An MBA will be advantageous.
Salary: ₹**₹600,000 - ₹800,000 per year.**


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