Hospitality Booking Specialist

5 days ago

Tiruchi, Tamil Nadu, India beBeeReservation Full time ₹ 40,00,000 - ₹ 80,00,000

About the Role

We are seeking a highly skilled Reservation Coordinator to join our team. The ideal candidate will be responsible for managing ZHotel bookings, providing information on availability and pricing, and supporting operational coordination.

The role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Requirements:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

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