Service Ambassador

2 weeks ago


Chennai, Tamil Nadu, India V FIVE Hotels Full time

V Five Hotel is seeking a skilled Service Ambassador to provide exceptional service to our guests.

Key Responsibilities
  • Review guest arrival lists to ensure a warm welcome
  • Attend to special guests and address their inquiries in a professional manner
  • Prepare welcome folders with relevant information and collateral
  • Provide guests with essential information about amenities and services
  • Anticipate and meet guest needs to build strong rapport
  • Offer assistance with tasks such as confirming travel arrangements and taking messages
  • Address customer complaints and escalate to the Guest Relations Manager when necessary
  • Maintain accurate records in the logbook
Requirements and Skills
  • Proven experience in a Guest Relations role or a related field
  • A customer-focused attitude and professional demeanor
  • Excellent communication and interpersonal skills
  • Strong organizational and time-management skills


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