Senior Lending Operations Manager
3 weeks ago
About Trillionloans
Trillionloans, a leading fintech company, is seeking a highly skilled Senior Lending Operations Manager to join its team. As a key member of the operations department, you will be responsible for overseeing the end-to-end lending operations flow, ensuring seamless execution and timely resolution of customer queries and complaints.
Key Responsibilities
- Lending Operations
- Own the lending operations process, including KYC verification, disbursals, post-disbursal collection flow, and customer support.
- Ensure accurate and efficient loan disbursal flow, adhering to designed processes.
- Validate loan documents and reconcile system and bank transfers.
- Customer Support
- Own the customer support process, ensuring timely and accurate resolution of customer queries and complaints.
- Process Improvement
- Review and redesign processes to improve end outcomes, ensuring reliability, efficiency, and scalability.
- Work with stakeholders to ensure processes are updated considering latest compliance requirements.
- Reporting
- Design and implement required MIS/dashboards.
- Maintain different trackers for reporting at different levels.
- Stakeholder Management
- Coordinate with internal teams, including Risk, BD, Finance, and Compliances.
- Work with partners to solve operational issues and create fruitful partnerships.
- Team Management
- Manage a team of 5-10 operations associates/managers.
- Ensure high productivity and accuracy.
Requirements
- Graduate/Postgraduate from a reputed college/university; MBA/CA/Finance degree preferred.
- 8-10+ years of experience in financial/NBFC/banking/related industries, in similar operations roles.
- Experience across digital lending, different lending products, and fintech/NBFC/bank environments.
Preferred Skills
- Strong understanding of digital lending processes.
- Good understanding of regulatory compliances.
- Experience in high-velocity, ambiguous environments.
- Problem-solving and decision-making skills.
- Ability to manage multiple tasks while adhering to deadlines.
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