Senior Lending Operations Manager

3 weeks ago


Gurgaon, Haryana, India Trillionloans Full time

About Trillionloans

Trillionloans, a leading fintech company, is seeking a highly skilled Senior Lending Operations Manager to join its team. As a key member of the operations department, you will be responsible for overseeing the end-to-end lending operations flow, ensuring seamless execution and timely resolution of customer queries and complaints.

Key Responsibilities

  • Lending Operations
    • Own the lending operations process, including KYC verification, disbursals, post-disbursal collection flow, and customer support.
    • Ensure accurate and efficient loan disbursal flow, adhering to designed processes.
    • Validate loan documents and reconcile system and bank transfers.
  • Customer Support
    • Own the customer support process, ensuring timely and accurate resolution of customer queries and complaints.
  • Process Improvement
    • Review and redesign processes to improve end outcomes, ensuring reliability, efficiency, and scalability.
    • Work with stakeholders to ensure processes are updated considering latest compliance requirements.
  • Reporting
    • Design and implement required MIS/dashboards.
    • Maintain different trackers for reporting at different levels.
  • Stakeholder Management
    • Coordinate with internal teams, including Risk, BD, Finance, and Compliances.
    • Work with partners to solve operational issues and create fruitful partnerships.
  • Team Management
    • Manage a team of 5-10 operations associates/managers.
    • Ensure high productivity and accuracy.

Requirements

  • Graduate/Postgraduate from a reputed college/university; MBA/CA/Finance degree preferred.
  • 8-10+ years of experience in financial/NBFC/banking/related industries, in similar operations roles.
  • Experience across digital lending, different lending products, and fintech/NBFC/bank environments.

Preferred Skills

  • Strong understanding of digital lending processes.
  • Good understanding of regulatory compliances.
  • Experience in high-velocity, ambiguous environments.
  • Problem-solving and decision-making skills.
  • Ability to manage multiple tasks while adhering to deadlines.


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