Area Field Service Management

1 day ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000
Service Operations Manager

This is a senior management position responsible for overseeing the service operations of our organization.

Key Responsibilities:

  • Lead and supervise a team of service technicians, engineers, or support staff within the assigned area.
  • Ensure that service operations meet or exceed established service level agreements (SLAs) and quality standards.
  • Monitor service performance and make improvements as necessary.
  • Focus on providing exceptional customer service, addressing customer inquiries, resolving issues, and maintaining strong customer relationships.
  • Efficiently allocate and manage resources, including personnel, equipment, and parts inventory, to optimize service delivery and response times.
  • Coordinate field service operations, including scheduling service visits, dispatching technicians, and ensuring timely and efficient service calls.
  • Possess a strong understanding of the technical aspects of the products or services being supported to provide guidance and support to service teams.
  • Identify areas for process improvement and implement changes to enhance service efficiency and customer satisfaction.
  • Analyze service data, including performance metrics and customer feedback, to identify trends and areas for improvement.
  • Ensure that service records, reports, and documentation are accurately maintained and up-to-date.
  • Maintain effective communication with both the service team and other departments within the organization to ensure the seamless delivery of services.
  • Implement and oversee quality assurance programs to maintain high service quality and customer satisfaction.
  • Address complex service issues, customer complaints, and escalations, finding timely and effective solutions.

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