Area Service Manager

Summary Responsible for coordinating all resources and logistics necessary to carry out service and maintenance activities at customer sites or properties These activities support the upkeep repair and refurbishment of both sold and existing products The role encompasses all forms of maintenance services preventive and corrective as well as the management of maintenance facilities and field service engineering The position involves planning and executing departmental operations or focusing on the delivery of professional services within a technical domain While operating with a degree of autonomy the role adheres to established policies and is evaluated based on outcomes such as quality volume and timeliness Procedures and practices may be adapted as needed provided that the final results meet defined standards of acceptability GE HealthCare is a leading global medical technology and digital solutions innovator Our purpose is to create a world where healthcare has no limits Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world Roles and Responsibilities Serves as the primary point of contact for customers ensuring timely and satisfactory resolution of issues across a broad range of support services within the assigned region product line or coverage area Maintains comprehensive knowledge of the designated region product configurations and installations and acts as the most direct link to internal teams for customer support Establishes and nurtures ongoing relationships to deliver consistent technical and business support to customers in the assigned geographic area The role includes direct people management responsibilities such as staffing performance development and team leadership Applies deep technical expertise and analytical thinking to implement policies and strategies Possesses a strong understanding of best practices and how their function integrates with others while maintaining awareness of market competition and differentiating factors Exercises sound judgment and occasionally proposes alternative solutions beyond standard parameters to address complex manufacturing processes involving technical diversity and interdependent production cycles Leverages both internal and limited external resources to inform decision-making Acts as a mentor and resource for less experienced colleagues and may lead small-scale projects with minimal risk and resource demands Communicates effectively to align team members set performance expectations and manage sensitive issues with professionalism Required Qualifications This role requires advanced experience in the Services Customer Service Management Knowledge level is comparable to a Bachelor s degree from an accredited university or college or a high school diploma with relevant experience Desired Characteristics Strong oral and written communication skills Demonstrated ability to analyze and resolve problems Ability to document plan market and execute programs Established project management skills Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law We expect all employees to live and breathe our behaviors to act with humility and build trust lead with transparency deliver with focus and drive ownership - always with unyielding integrity Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities Our salary and benefits are everything you d expect from an organization with global strength and scale and you ll be surrounded by career opportunities in a culture that fosters care collaboration and support Disclaimer GE HealthCare will never ask for payment to process documents refer you to a third party to process applications or visas or ask you to pay costs Never send money to anyone suggesting they can provide employment with GE HealthCare LI-ML1 LI-Onsite Additional Information Relocation Assistance Provided Yes