Quality Assurance Expert

7 days ago

Davangere, Karnataka, India beBeeQualityAssurance Full time ₹ 40,00,000 - ₹ 50,00,000

Job Summary:

The role of Quality Assurance Associate plays a critical part in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist.

This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings, which are essential for delivering high-quality services.

The Quality Assurance Associate will collaborate closely with cross-functional teams to execute daily responsibilities and ensure quality compliances and processing accuracy for daily operations.

Responsibilities:

  • Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
  • Independently audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources.
  • Ensure random audits, at least twice or thrice per month, to check documentation around the bankruptcy claimants.
  • Perform random sample checks on the communication sent/received to/from Trustees.
  • Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
  • Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
  • Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences.

Requirements:

  • Bachelor's degree in any field (preferably in Law/ BBA or commerce).
  • 2 - 4 Years of experience in a multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards any such certification is preferable.

Key Skills:

  • Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams and Outlook.
  • Experience in quality audits of legal documents/ email communications.
  • Strong data analysis capabilities, with an eye for detail to identify errors.
  • Exceptional written and verbal communication skills, with the ability to derive insights from information provided.
  • Analytical problem-solving skills for addressing complex issues.
  • BASIC understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.

Candidate Profile:

  • Strong problem-solving skills, with a solution-oriented mindset.
  • Ability to handle confidential information with discretion.
  • Strong interpersonal and customer service skills.
  • Keen attention to detail, anticipating potential challenges and addressing them proactively.

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