Customer Service Leadership Position

5 days ago


Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 22,00,000

Job Overview

Lead a team to deliver exceptional customer service and drive results.

About the Role

  • Direct a team of customer support representatives to provide top-notch service and meet targets.
  • Develop and implement processes to enhance efficiency and effectiveness.
  • Analyze customer feedback to identify areas for improvement.
  • Motivate and encourage the team to achieve goals and stay informed about product developments.

Requirements

  • Minimum 8-10 years of experience in customer support or service, with 5+ years in leadership/supervision.
  • Excellent communication, interpersonal, problem-solving, and analytical skills.
  • Experience with customer support software and tools.

Key Responsibilities

Skills and Qualifications:

  • Strong leadership skills.
  • Effective communication and interpersonal skills.
  • Ability to analyze complex problems and develop solutions.

Work Environment:

Dynamic and fast-paced environment.


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