Improving Business Outcomes through Customer Insights

3 days ago


Kollam, Kerala, India beBeeCustomerInsights Full time US$ 90,000 - US$ 1,20,000
Customer Insights Specialist Role

We are seeking a skilled Customer Insights Specialist to join our team. In this role, you will be responsible for collecting and analyzing customer feedback to inform product development and drive business growth.

  • Collect and analyze customer feedback using VOC tools to identify trends and insights that can inform product decisions.
  • Collaborate with cross-functional teams to implement changes based on customer feedback, ensuring that customer needs are at the forefront of our product development.

The ideal candidate will have 3-6 years of experience in a similar role, with strong skills in data analysis, Excel, and PowerPoint. If you have a passion for understanding customer needs and driving business success, this is an excellent opportunity to make a meaningful impact.

Key Responsibilities:

  • Analyze customer feedback to identify trends and insights that can inform product decisions.
  • Develop and maintain relationships with key stakeholders to ensure that customer needs are met.
  • Work closely with cross-functional teams to implement changes based on customer feedback.

Requirements:

  • 3-6 years of experience in a similar role.
  • Strong skills in data analysis, Excel, and PowerPoint.
  • Ability to work effectively in a fast-paced environment.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a meaningful impact on customer satisfaction and business growth.


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