
IT Infrastructure Asset Manager
1 day ago
We are seeking a skilled Hardware Asset Management (HAM) and Configuration Management Database (CMDB) Specialist to oversee the asset lifecycle and configuration management practices across global operations.
This role involves driving end-to-end delivery, process optimization, CMDB governance, and collaborating with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.
The ideal candidate will have at least 3 years of experience in this field, strong expertise in ServiceNow HAM and CMDB modules, and proven ability to drive operational excellence in IT asset and configuration management.
Responsibilities:
- Managing HAM and CMDB engagements
- Configuring identification and reconciliation rules
- Monitoring CMDB health
- Resolving data conflicts
- Defining and maintaining standard configuration items
- Developing process documentation
- Creating application maps using ServiceNow Service Mapping
Requirements:
- At least 3 years of experience in hardware asset management and configuration management database
- Strong expertise in ServiceNow HAM and CMDB modules
- Proven ability to drive operational excellence in IT asset and configuration management
- Experience with Service Mapping and MID Server configuration
- Ability to write custom scripts within ServiceNow
- Background in ITIL practices
- Certification in ServiceNow CIS or Certified Asset Management Professional
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