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Service Delivery Lead

1 week ago

Pune, Maharashtra, India CAPITA Full time
Job Description
CAPITA is seeking a Service Delivery Lead to join our team as a Service Desk Team Manager. In this role, you will be responsible for leading our Service Desk team and ensuring that we deliver a high-quality service to our customers.

About the Role
This is a challenging and rewarding opportunity for an experienced Service Desk professional to take on a leadership role and drive a high-performing team environment. You will be responsible for managing a team of Service Desk Analysts, delivering the day-to-day Service Desk function, and providing an escalation point to deal with Service Desk issues and escalations.

Main Responsibilities
* Manage a team of Service Desk Analysts
* Delivery of the day-to-day Service Desk function
* Drive a motivated, high-quality, and highly productive team environment
* Provide an escalation point to deal with Service Desk issues and escalations

Requirements
* 5+ years of experience in Service Desk management
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Experience in ITIL or other service management frameworks

Benefits
* Competitive salary package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

Location
Pune, India