Senior Quality Assurance Lead

10 hours ago

Palakkad, Kerala, India beBeeQuality Full time ₹ 22,57,677 - ₹ 33,10,511
Job Summary

We are seeking a seasoned Quality Assurance expert to lead our team in India. This role will involve performing independent QA audits for underwriting operations executed by Business Process Outsourcing (BPO) teams for different regional markets. The successful candidate will be responsible for managing a team of Senior Quality Assurance analysts, overseeing quality assurance activities across key underwriting back-office processes, and ensuring accuracy, consistency, and completeness of audit findings.

Key Responsibilities:
  • Lead a team of Quality Assurance professionals in conducting independent QA audits on underwriting work done by BPO Partners.
  • Oversee quality assurance activities across policy booking, endorsements, submissions, quotes, and other processes.
  • Ensure that all audit findings are accurate, consistent, and complete for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective actions.
  • Prepare reports and performance dashboards for senior leadership and trend reports.
Requirements & Qualifications:
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • 10-12 years of experience in the Property and Casualty industry, including 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools.
Key Skills:
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • Ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.

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