Guest Experience Specialist

2 days ago


Erode, Tamil Nadu, India beBeeReservations Full time ₹ 40,00,000 - ₹ 80,00,000
Reservations Associate/Executive

The ideal candidate for this role will possess excellent communication skills, be highly organized, and have a passion for delivering exceptional guest experiences.

  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
  • Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.

Key Qualifications:

  • Previous experience in hospitality, customer service, or a similar role is an asset.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.


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