
Guest Experience Specialist
2 days ago
The ideal candidate for this role will possess excellent communication skills, be highly organized, and have a passion for delivering exceptional guest experiences.
- Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
- Handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
- Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
- Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
Key Qualifications:
- Previous experience in hospitality, customer service, or a similar role is an asset.
- Strong written and verbal communication skills, with the ability to convey clear and professional information.
- Excellent interpersonal skills and the ability to build rapport with guests and team members.
- Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
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