IT Infrastructure Support Specialist

1 day ago

Hyderabad Secunderabad Telangana, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

We are seeking a skilled IT Support Specialist to provide top-notch technical support and manage hardware assets. This role requires a mix of user support, troubleshooting, asset lifecycle management, and coordination with internal teams.

Key Responsibilities:
  • Provide first- and second-level support for hardware, software, and application issues.
  • Troubleshoot and resolve issues related to Windows, macOS, Office Suite, and standard enterprise applications.
  • Use ticketing systems to track, manage, and escalate incidents per SOPs.
  • Maintain effective communication with project leads and stakeholders.
  • Assist with hardware installation, imaging, re-imaging, and upgrades.
Hardware Asset Management:
  • Maintain accurate asset inventory using an Asset Management Tool.
  • Perform IT asset receiving, deployment, tracking, and disbursement.
  • Coordinate audits and physical verification of all IT assets.
  • Ensure compliance with STPI & SEZ processes.
  • Manage procurement coordination and vendor interactions.
Minimum Qualifications:
  • High School Diploma or equivalent
  • 1+ years experience in IT Support or Engineering Support
  • 1+ years in OS or application troubleshooting
Preferred Qualifications:
  • Bachelor's degree in Information Technology or related field
  • 3–5 years experience in Hardware Asset Management
  • Knowledge of IT hardware configurations and enterprise environments
Benefits:

This role offers a unique opportunity to develop your skills and expertise in IT support and hardware asset management.

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