
Senior Service Management Professional
5 days ago
As a seasoned professional in Service Management, you will play a critical role in the overall growth and stability of our organization.
Key Responsibilities:
- Oversee the end-to-end management, availability, and governance of the Service Management platform within licensing agreements. Improve the capability of the tool using AI to institutionalize IT processes.
- Develop and enhance the tools' UI as per Human-Centric Design (HCD).
- Establish request governance processes across technology teams and ensure SLA adherence.
- Automate request workflows for quicker and more efficient fulfillment.
- Implement an SLA for all move, add, and change activities managed by your team for the Service Management tool.
- Organize financial documents in a central location, manage annual budgets, monitor expenses, and maintain vendor relationships with regular reviews.
- Instruct stakeholders on distinguishing between requests and issues and manage them effectively. Set up a feedback system for identifying process improvement opportunities.
Required Skills and Qualifications:
- Proven experience in Service Management, ITIL, and platform administration.
- Expertise in AI-driven automation, optimization, and integration.
- Strong leadership and team management skills.
- Excellent communication and stakeholder engagement skills.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
Others:
- Opportunities for career growth and advancement.
- A collaborative and inclusive team culture.
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