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US Dental Client Appointment Scheduler
3 weeks ago
Job Title: Appointment Specialist
We are seeking a dynamic and motivated individual to join our team as an Appointment Scheduler.
The primary responsibility of this role is to conduct outbound calls to schedule appointments for dental clients in the US.
To ensure success in this position, the ideal candidate should possess excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.
The key responsibilities of this role include:
- Conducting outbound calls to schedule appointments with dental clients in the US.
- Ensuring all scheduled appointments align with client preferences and availability.
- Effectively handling inquiries and providing necessary information about services.
- Maintaining accurate records of calls and appointments in the customer relationship management system.
- Meeting performance targets and adhering to call scripts and guidelines.
- Collaborating with the team to optimize appointment booking strategies.
The ideal candidate will have the following qualifications:
- Excellent spoken English with a professional and clear tone.
- A minimum of 2+ years' experience in the US voice process, preferably in appointment booking or customer service.
- Familiarity with the dental industry is a plus.
- A reliable computer and high-speed internet connection for uninterrupted work.
- The ability to work in night and early morning shifts (India time).
- Self-motivation and comfort working in a remote environment.
- Strong organizational and time-management skills.
This role offers a split pay structure linked to performance and appointment booking success. The successful candidate will have the opportunity to grow their career and contribute to a dynamic team.
