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Help Desk Specialist

1 week ago

Chennai, Tamil Nadu, India TransPerfect Full time
Job Description

The role of a Help Desk Specialist at TransPerfect involves delivering exceptional customer service and support in a 24/7 online environment. This position requires strong analytical skills, knowledge of computer fundamentals, web applications, and troubleshooting techniques.

Main Responsibilities:

  • Providing technical assistance to customers via an online ticketing system.
  • Gathering information to determine complete requirements and breaking down tasks into associated sub-tasks.
  • Diagnosing and resolving application, infrastructure, use case, and software issues involving internet connectivity, email clients, browsers, and more.
  • Researching required information using available resources.
  • Following standard processes and procedures.
  • Escalating priority issues to appropriate teams and resources.
  • Accurately processing and recording communication on the Service Desk ticket.
  • Offering alternative solutions to retain customers' business.

Key Requirements:

  • Phone etiquette.
  • Effective listening skills.
  • Ability to speak and write clearly and accurately.
  • Multi-tasking capabilities.

This position requires a minimum of a Bachelor's degree or equivalent relevant experience, along with at least three years of experience in IT Service Desk or Helpdesk or Technical Support.