Senior Customer Relationship Representative

17 hours ago


Coimbatore, Tamil Nadu, India beBeeCustomerRelationship Full time ₹ 1,04,000 - ₹ 1,30,878
Travel Consultant Job Description

We are seeking a skilled Travel Consultant to join our team. As a key member of our customer service department, you will be responsible for handling customer inquiries and resolving issues related to travel packages, bookings, and services.

  • Handle incoming customer queries via phone, email, and chat.
  • Build strong relationships with clients by providing timely and accurate information.
  • Assist customers with booking modifications, cancellations, and resolve complaints or issues.
  • C-coordinate with internal teams to ensure smooth delivery of services.
  • Maintain detailed records of customer interactions and feedback in our CRM system.
  • Follow up with clients for feedback and upselling opportunities.

Requirements:

  • Excellent communication and interpersonal skills
  • Customer-centric attitude with problem-solving abilities
  • Experience in handling client queries and resolving complaints effectively
  • Familiarity with CRM tools and MS Office applications
  • Ability to multitask and manage time efficiently

Benefits:

  • Opportunity to work in the travel industry
  • Challenging role with opportunities for growth and development
  • Competitive salary and benefits package

About Us:

We are a dynamic and forward-thinking company dedicated to delivering exceptional customer experiences. We are passionate about providing top-notch service and creating long-lasting relationships with our clients.



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