Technical Voice Communications Specialist

3 weeks ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
About the Role

We are seeking a highly skilled Technical Voice Communications Specialist to join our team at Tata Consultancy Services. This role will involve designing, implementing, and maintaining voice communication systems to ensure seamless integration with our overall network infrastructure.

Key Responsibilities
  • System Design and Implementation: Collaborate with network architects to design and implement SBC related network changes, resolving complex issues and ensuring seamless integration with SIP-based service load balance and firewall.
  • Deployment and Configuration: Install, configure, and maintain SBC, hardware, and software support (Oracle / Ribbon), SIP traffic for voice, video, and messaging services, configure SIP routing, security profiles, and call admission control policies, and implement and manage SBC features such as NAT traversal and transcoding.
  • Monitoring and Troubleshooting: Monitor SBC health performance metrics and traffic statistics using Oracle SBC monitoring tools, troubleshoot related to SBC including latency, packet loss, and SIP signaling problems, and work with cross-functional teams to investigate and resolve complex service disruptions or faults impacting voice or video traffic.
  • Security and Compliance: Implement and maintain security measures to protect voice communication systems from unauthorized access and ensure compliance with industry standards and regulations.
  • Collaboration and Documentation: Collaborate with other IT professionals to integrate voice communication systems seamlessly into the overall network infrastructure, create and maintain documentation for voice network configurations, procedures, and troubleshooting guides.
Requirements
  • Education and Experience: Bachelor's degree in Computer Science or related field, 5+ years of experience in voice communications, SBC, and networking.
  • Skills and Qualifications: In-depth knowledge of network protocols (TCP/IP, DNS), SBC (Oracle/Ribbon), SIP, VoIP, RTP, deployment, and configuration, excellent problem-solving skills, strong collaboration and communication skills.
Salary Information

The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career growth and professional development.



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