Service Maintenance Specialist

1 day ago

Tiruchi, Tamil Nadu, India beBeeAutomotive Full time ₹ 1,80,000 - ₹ 1,82,000

Job Overview:

The role of Service Advisor General is a pivotal position that serves as the key liaison between customers and the service department. As the primary point of contact, this individual is responsible for understanding customer needs, explaining required services, coordinating repair/maintenance activities, and ensuring high standards of customer satisfaction while meeting organizational service quality targets.

Key Responsibilities:
  • Greet customers and document their vehicle issues/requirements accurately.
  • Provide professional advice to customers on necessary repairs, services, and preventive maintenance.
  • Prepare job cards and record all service details in the system.
  • Coordinate with technicians and workshop staff to ensure timely completion of service activities.
  • Communicate service timelines, cost estimates, and status updates to customers regularly.
  • Conduct final quality checks on serviced vehicles before delivery to ensure standards are met.
  • Handle customer queries, complaints, and escalate issues if required.
  • Ensure billing accuracy and explain service invoices clearly to customers.
  • Promote additional services and offers to achieve incentive targets.

Essential Qualifications:

  • Diploma / Graduate in Automobile Engineering, Mechanical Engineering, or any relevant discipline.
  • 2–3 years of proven experience as a Service Advisor in the automobile industry.
  • Knowledge of automotive systems, service processes, and customer handling practices.

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