Lead Overnight Hotel Operations Specialist

2 days ago


Rajkot, Gujarat, India beBeeHotel Full time ₹ 9,00,000 - ₹ 12,00,000
Overnight Hotel Operations Manager

The Night Auditor/Manager is responsible for overseeing the overnight front desk and accounting tasks. This includes managing guest check-ins, check-outs, and inquiries, as well as balancing and reconciling financial transactions.

Main Responsibilities:

  • Welcome guests in a warm and friendly manner overnight.
  • Handle reservations and arrange for amenities like wake-up calls, taxis, and shuttle services.
  • Assist guests, VIPS, and VVIPS in a branded, friendly, proactive, and efficient manner.
  • Post room charges and taxes to guest accounts and process invoices.
  • Balance cash drawers, process credit card transactions, and verify receipts.
  • Track key financial metrics such as room occupancy rates and revenues.
  • Prepare end-of-day reports and summary cash balances for hotel management.
  • Verify the completion of end-of-day tasks by previous shifts.
  • Communicate with other departments to ensure service delivery.
  • Audit and reconcile the hotel's daily financial accounts.
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
  • Provide pre-arrival support for guests arriving on packages.

Requirements:

  • Minimum 3+ year of front desk experience at managerial level.
  • Basic math and accounting skills.
  • Proficient in MS Office, PMS, and IDS software.
  • Outstanding verbal and written communication skills.
  • Detail-oriented and strong organizational skills.
  • Associate or Bachelor's degree in Hotel Management or related field.


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