Area Operations Manager

2 weeks ago


Jaipur, Rajasthan, India Airtel Full time
Job Description:
We are seeking a highly skilled Area Operations Manager to join our team at Airtel. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our broadband services to customers across the zone. Your primary focus will be on managing the installation, fault repair, and maintenance activities for our customers.

Main Responsibilities:
- Ensure timely delivery of KPIs as per targets
- Maintain and improve the quality of our broadband network, including cable, copper, and ODN, as well as network elements
- Strengthen partnerships with infrastructure providers to ensure timely delivery
- Migrate customers to better technology and speeds

Requirements:
- Bachelor's degree in Electronics and Communication Engineering (ECE) with over 6 years of experience, or Diploma in ECE with over 8 years of experience
- Strong management and leadership skills
- Self-motivated and positive attitude
- Proactive and result-oriented
- Excellent negotiation, customer interfacing, and communication skills

About Airtel:
Airtel is a dynamic and friendly work environment that encourages innovation and work-life balance. We strive to provide the best customer experience and are committed to continuous improvement. As a member of our team, you will have the opportunity to work on challenging projects and develop your skills in a fast-paced industry.
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