Visionary Cloud Solutions Architect

18 hours ago

Mysore, Karnataka, India beBeeCloud Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title:

Cloud Architect

About the Role:

This is an opportunity to leverage your expertise in designing and implementing cloud-based solutions on AWS. As a Cloud Architect, you will be responsible for developing, configuring, and integrating cloud environments with internal systems to deliver seamless workflows.

You will work closely with architects, product owners, and QA teams to ensure efficient implementation of features and enhancements.

Key Responsibilities:
  • Develop and configure cloud components including contact flows, routing profiles, queues, and agent hierarchies.
  • Integrate cloud services with AWS Lambda, Lex, Dynamo DB, and S3 to support dynamic intelligent IVR solutions.
  • Build and manage API integrations with third-party systems such as CRMs, ticketing platforms, and messaging services.
  • Participate in designing scalable, reliable, and secure voice and chat solutions.
  • Troubleshoot and optimize performance issues across cloud systems.
  • Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
  • Contribute to code reviews, technical documentation, and unit testing.
  • Support DevOps practices including CICD automation and deployment pipelines.
Required Skills:
  • Solid hands-on experience with cloud services and contact flows.
  • Proficiency in AWS Lambda, Node.js, or Python, Cloud Watch, and Dynamo DB.
  • Experience integrating Lex bots for IVR and chat automation.
  • Strong understanding of telephony concepts, SIP, and call queues.
  • Knowledge of REST APIs, JSON, and secure authentication methods, OAuth, JWT.
  • Good debugging, problem-solving, and analytical skills.
  • Familiarity with Agile software development and ticketing tools, Jira, Confluence.
Preferred Skills:
  • AWS Certification Developer Associate or equivalent.
  • Experience with Salesforce, Zen desk, or ServiceNow integrations.
  • Exposure to Chabot, voice assistants, or conversational AI frameworks.
  • Experience with infrastructure as code tools like Terraform or AWS CDK.
  • Familiarity with real-time reporting analytics or dashboard tools.
  • Experience working in multiregional cloud environments for high availability.

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