Command Center Director

2 days ago


Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Lead Command Center Operations

We are seeking a seasoned professional with 6-10 years of experience to lead our Command Center operations. Your primary goal will be to ensure high vehicle uptime, reduce warranty costs, and provide proactive customer support.

Key Responsibilities:
  • Operational Leadership: Manage Command Center operations, ensuring 24/7 operational readiness, shift planning, staffing, and performance monitoring.
  • Issue Resolution: Implement Standard Operating Procedures (SOPs) for Level 1 issues and facilitate customer accessibility.
  • Team Management: Build, mentor, and lead teams to effectively resolve Level 1 issues.
  • Data Analysis: Analyze operational and vehicle data to create actionable reports.
  • Trend Identification: Identify trends and opportunities for service improvement.
  • Collaboration: Collaborate with the analytics and development teams to design dashboards.
  • Warranty Reduction: Drive initiatives for warranty reduction and enhance customer engagement.


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