Manager- Command Center

4 days ago

Chennai, India Saaki, Argus & Averil Consulting Full time

Role: Manager- Command Center (Automobile)

Experience: 6-10 years

Qualification: BE

Location: Chennai

The professional will be responsible to lead the Command Center operations, ensuring high vehicle uptime, reducing warranty costs, and delivering proactive customer support.

Job Responsibilities:

Lead the Command Center operations, ensure 24/7 operational readiness, planning of shifts, staffing, performance monitoring. Implement SOP's for L1 issues , ensure accessibility for customers across. Build, mentor and lead teams to resolve L1 issuse effectively. Work on operational and vehicle data to derive actionable reports. Identify trends/ opportunities for service improvement. Work with analytics and development team to help create dashboards. Drive initaitives across warranty reduction, support customer engagements.

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