FinOps Expert

2 weeks ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

About the Role:

GAR (Global Accts Rec) at ADCI HYD 13 SEZ is looking for an experienced FinOps Expert to manage and resolve receivables related queries from Amazon customers. As a key member of our team, you will play a crucial role in resolving billing issues, reconciliations, and improving customer experience on deductions.

Key Responsibilities:

  • Understanding of Accounts Receivables and Accounts Payables processes.
  • Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
  • Address Internal and External Customer queries related to Deductions.
  • Ability to work on SQL queries is an added advantage.
  • Work on huge data sets and prepare insights on the same.
  • Identify the process defects and execute Root cause analysis.
  • Prepare Test cases, perform UAT and PVT.
  • Monitor high-risk accounts and ensure timely escalation of challenges to management.
  • Continually look at ways to improve the customer experience.
  • Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
  • Meet the monthly productivity goals.
  • Reconcile complex accounts and have excellent attention to detail.

Qualifications:

  • Bachelor's degree in accounting and commerce (B. Com).
  • 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience.

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