FinOps Expert
2 weeks ago
About the Role:
GAR (Global Accts Rec) at ADCI HYD 13 SEZ is looking for an experienced FinOps Expert to manage and resolve receivables related queries from Amazon customers. As a key member of our team, you will play a crucial role in resolving billing issues, reconciliations, and improving customer experience on deductions.
Key Responsibilities:
- Understanding of Accounts Receivables and Accounts Payables processes.
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
- Address Internal and External Customer queries related to Deductions.
- Ability to work on SQL queries is an added advantage.
- Work on huge data sets and prepare insights on the same.
- Identify the process defects and execute Root cause analysis.
- Prepare Test cases, perform UAT and PVT.
- Monitor high-risk accounts and ensure timely escalation of challenges to management.
- Continually look at ways to improve the customer experience.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet the monthly productivity goals.
- Reconcile complex accounts and have excellent attention to detail.
Qualifications:
- Bachelor's degree in accounting and commerce (B. Com).
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience.
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