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E-Commerce Support Expert

2 weeks ago

Bengaluru, Karnataka, India BiteSpeed Full time

BiteSpeed: Where Passion Meets Innovation

A Brief Overview

We're a pioneering SaaS startup on a mission to revolutionize the e-commerce support landscape. With a strong focus on customer satisfaction and employee well-being, we're creating a workplace that's both purposeful and fulfilling.

Our Story

From Humble Beginnings to Global Recognition

BiteSpeed's journey began with a passion for delivering exceptional support experiences. We've grown 10X in the past year, and our commitment to quality has earned us over 200 5-star reviews on the Shopify app store.

Meet Our Team

A Diverse and Talented Group

We're a global team of experts, united by our passion for e-commerce support and customer satisfaction. Our team members come from diverse backgrounds and bring a wealth of knowledge and experience to the table.

The Role of a Customer Success Specialist

An Opportunity to Shine

We're seeking a skilled and empathetic professional to join our team as a Customer Success Specialist. In this role, you'll work closely with clients to understand their unique needs, provide tailored support, and help them unlock the full potential of our solution.

Your Key Responsibilities

Deliver Exceptional Support:
  • Provide timely and effective support to e-commerce business owners worldwide.
  • Help clients navigate our product and achieve success through expert guidance and knowledge sharing.

Requirements and Qualifications

You'll Need:
  • Strong proficiency in SQL, JavaScript, Postman API testing, and web debugging/analytics.
  • A genuine interest in conversations with people from diverse backgrounds and cultures.
  • Experience working in a fast-paced environment, preferably in a SaaS startup setting.

Why Choose BiteSpeed?

We Offer:
  • Competitive salary and generous equity package.
  • Quarterly off-sites, including intense planning sessions, team-building activities, and fun events.
  • Cult Fitness Membership and unlimited leaves for maintaining a healthy work-life balance.
  • Personal development opportunities, including course sponsorships and conference tickets.