Cloud Infrastructure Specialist

A DevOps Architect plays a vital role in designing, building, and maintaining the technical infrastructure that supports our SaaS operations.

Key Responsibilities Include:

• Designing, developing, executing, maintaining, and improving procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Core Qualifications Include:

• Strong expertise in Linux and troubleshooting skills;
• Scripting using Bash, Python, PowerShell, etc.;
• Kubernetes, helm Charts;
• Terraform, Ansible;
• Windows Terminal Services, AD, LDAP;
• Change, Problem & Incident Management;
• Implementation awareness of Vulnerability/Penetration Testing, Security;
• Tools and frameworks used for monitoring, performance management, logging;
• CI/CD pipeline;
• SRE – Including Datadog

Bonus Points for Experience With:

• Hands-on experience in cloud technology – AWS, Azure – AWS preferred;
• Strong networking skills

Required Certifications Include:

• RHEL, Kubernetes, AWS

Job Summary:

• Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies.
• Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Responsibilities Include:

• Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
• Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership.
• Ensure smooth operations of Sycamore SaaS products.
• Take Complete ownership of Customer Implementations, including SLA and SLO.
• Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting.
• Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting.
• Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
• Contribute to process improvements and technical improvements that lead to increased stability and reliability.
• Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
• Improving automation of provisioning, deployment, monitoring, alerting, and escalation.
• Support Secure operations by implementing best-in-class recommendations for secure operations.
• Carry out ongoing Production Ops activities with precision and quality.
• Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform.
• Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures.
• Help obtain and maintain various certifications.
• Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by reviewing personal/team performance, quality reviews, managing operations and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
• Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
• Act as an internal contact for platform services issues for a customer.
• Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.

Experience Requirements:

• Must have experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments.
• Building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Desirable Experience:

• Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.

Technical Skills:

• This role requires hands-on knowledge of cloud platforms and experience with managed services in a highly dynamic environment.
• Familiarity with Agile methodologies and ability to effectively communicate the benefits and risks associated with new technologies and tools.