Process Improvement Specialist

1 week ago

Jodhpur, Rajasthan, India beBeeProcessImprovement Full time ₹ 12,00,000 - ₹ 1,20,00,000

Process Improvement Manager

We are seeking an experienced Process Improvement Manager to oversee and optimize end-to-end business operations.

This role involves strategic planning, client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Responsibilities:

  • Business Transformation (80%): Develop and implement operational excellence frameworks, formulate KPI tables, identify improvement initiatives, drive innovation & automation for waste elimination & efficiency improvement, and engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%): Provide service delivery support to process owners, including people management, performance tracking/financial analysis, and ensuring adherence to BGO policies/standards.

Project & Team Management:

  • Oversee multiple projects across different Lines of Business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs & content developers.

Operational & Process Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.

Required Skills & Attributes:

  • 2+ years experience as Assistant Manager or Manager
  • Strong Analytical & Problem-Solving Skills
  • Demonstrated project / program management skills
  • Extensive understanding of mistake proofing & automation tools
  • Lean Six Sigma GB certified (or BB trained)
  • E-Commerce / Internet Industry experience
  • People management skills
  • Great communication skills, Self-Motivated Independent worker, Excellent interpersonal skill
  • Strong stakeholder and client management skills
  • Excellent analytical, problem-solving, and decision-making abilities

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