Process Improvement Specialist

2 days ago

Bareilly, Uttar Pradesh, India beBeeExcellence Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking a seasoned professional to lead our Operations Excellence initiative. The successful candidate will oversee and optimize end-to-end business operations, ensuring high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership with a focus on process efficiency stakeholder collaboration and business growth.

Key Responsibilities:

  • Business Transformation (80%):
  • Develop and implement an operational excellence framework best suited for the e-commerce domain.
  • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
  • Identify and lead improvement initiatives in internal business/operational processes.
  • Drive innovation and automation for waste elimination and efficiency improvement.
  • Engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%):
  • Provide service delivery support to process owners located at different locations.
  • Ensure adherence to service levels as defined by the client.
  • Headcount management coordination at client site.

Project & Team Management:

  • Oversee multiple projects across different lines of business (LOBs) ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members including business analysts, process excellence leads, AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational & Process Excellence:

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with process excellence analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.

Required Skills and Qualifications:

  • At least 2 years of experience in a similar role (Assistant Manager or Manager).
  • Strong analytical problem-solving skills.
  • Demonstrated project program management skills.
  • Extensive understanding of mistake-proofing and automation tools.
  • Lean Six Sigma GB certified or BB trained is an added advantage.
  • Experience in the E-Commerce industry either directly or indirectly is an added advantage.
  • People management skills.
  • Great communication skills.
  • Self-motivated independent worker.
  • Excellent interpersonal skills.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical problem-solving and decision-making abilities.

What We Offer:

Flexible working hours: 5 days a week, India work hours.

Work from client location leading ecom/shopping website.

A dynamic and collaborative work environment.

Opportunities for career growth and development.

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