
Residential Customer Satisfaction Specialist
1 week ago
Role Overview:
We are seeking a highly motivated and customer-focused CRM professional to provide exceptional customer satisfaction in a successful large-scale housing project.
- Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
- Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
- Collaborate with the sales team to provide seamless support throughout the sales process.
Key Responsibilities:
- Utilize CRM software to track customer interactions, document inquiries, and generate reports.
- Analyze customer data to identify patterns, trends, and opportunities for improvement.
- Ensure compliance with regulatory requirements and contribute to the development and implementation of CRM processes and protocols.
- Continuously update product knowledge to provide accurate information to customers.
- Strive to exceed customer expectations and contribute to a positive and collaborative work environment.
Required Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
- Excellent verbal and written communication skills in English and Hindi.
Work Arrangement:
- Monday to Saturday
- 9.30 am to 6.30 pm
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