Technical Program Director

2 days ago

Bengaluru, Karnataka, India beBeeProgram Full time US$ 82,500 - US$ 1,54,875
Job Title

As a Technical Program Director, you will be responsible for overseeing the technical execution of projects.

Key responsibilities include stakeholder management, project planning and tracking, technical problem solving, project escalation, customer sentiment analysis, and technical execution.

You will work closely with internal cross-functional teams, customers, and partners to foster relationships and drive project success.

Responsibilities also include managing expansion and upsell opportunities, identifying risk mitigation solutions, and communicating value to potential customers.

  • Manage various stakeholders by fostering relationships with internal cross-functional teams, customers, and partners.
  • Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
  • Define RACI matrix for project teams - both CB & customer
  • Administer requirements/design workshop with customers, partners, and internal stakeholders.
  • Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
  • Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
  • Understand customer sentiment and steer the engagement team & methods to address any sentiment issues.
  • Add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings.
  • Identify expansion and upsell opportunities and demonstrate an ability to sell additional services.
  • Occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel).

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