Senior Project Manager: Implementations and Operations

1 day ago

Madurai, Tamil Nadu, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Are you a seasoned operations professional looking to take your career to the next level? As an Implementation Operations Manager, you will play a critical role in leading high-performing teams and driving business success.

We are seeking a highly motivated and experienced professional to join our team as an Implementation Operations Manager. In this role, you will be responsible for overseeing the full lifecycle of implementation projects, from planning and resource allocation to execution and post-launch support.

Key Responsibilities:

  • Lead a team of 20+ members managing implementations across the US, UK, and AUS regions.
  • Oversee the full lifecycle of implementation projects, including planning, resource allocation, execution, and post-launch support.
  • Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka.
  • Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.
  • Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction.
  • Ensure comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines.
  • Provide regular reports on operational performance, project status, and team metrics to Leadership.
  • Monitor KPIs and reporting metrics to identify gaps, trends, and opportunities for continuous improvement.

Requirements:

  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Experience working in a high-growth, SaaS-based or healthcare technology environment.
  • Experience managing large-scale software implementations spread across multiple locations/countries.
  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
  • Experience in building scalable processes to improve operational efficiency and system adoption.
  • Excellent communication and leadership skills to manage large teams and client interactions.
  • Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
  • Experience in Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.

Location: Trivandrum

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