Account Growth Specialist
2 weeks ago
At Performance Launchpad, we are committed to delivering exceptional value to our clients and fostering long-term relationships through strategic solutions and superior customer service. As a Client Success Associate, you will play a vital role in ensuring the success of our clients by providing proactive support, strategic consultation, and collaboration with internal teams.
The primary objective of this role is to serve as the primary point of contact for clients, building strong relationships and understanding their business objectives. This involves developing and implementing strategies to ensure client success and satisfaction, onboard new clients, and guide them through the implementation process.
Responsibilities:- Serve as the primary point of contact for clients, building strong relationships and understanding their business objectives.
- Develop and implement strategies to ensure client success and satisfaction.
- Onboard new clients and guide them through the implementation process.
- Monitor client performance metrics and provide insights for optimisation.
- Identify opportunities for upselling and cross-selling relevant services.
- Collaborate with internal teams to address client needs, including sales, operations, and data.
- Address and resolve client concerns in a timely and effective manner.
- Provide regular reports and updates to clients on their account performance.
- Stay updated with industry trends and best practices to provide valuable insights.
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in a client success, account management, or customer service role.
- Strong communication and interpersonal skills.
- Ability to analyse data and provide actionable insights.
- Experience in digital marketing, SaaS, or technology industries is a plus.
- Excellent problem-solving skills and attention to detail.
- Proficiency in CRM and client management tools.
- Ability to manage multiple accounts and prioritise tasks effectively.
Perks:
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
- Flexible work environment.
- Paid time off and company holidays.
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