Product Management Lead

1 month ago


Mumbai, Maharashtra, India DBS Bank Full time

Job Title: Product Management Lead

Job Summary:

The Product Management Lead will be responsible for driving the development and launch of new credit card products and services. This includes managing the product design, customer offering, and pre and post user journeys management.

Key Responsibilities:

  • End-to-end ownership for managing the conduct and profitability of Credit Card segment
  • Product Framework: Create and manage product value proposition, monitor CVP performance, and drive customer experience on CVP utilization
  • Drive acquisition program, card activation, and onward customer engagement
  • Manage partnership and alliances requirements for the product
  • Work closely with technology teams for enabling various engagement platforms
  • Customer experience and service: Build frictionless customer interface for complaints and requests, build the Card app section for service and X-sell to drive customer experience and revenue
  • Interact closely with service teams for service to sales
  • Stakeholder and vendor management: Liaise with payment network, Card partners, and vendor partners to drive business goals
  • Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit, and Service
  • Regulatory compliance and assessment: Ensure adherence to regulatory guidelines for all card-related parameters and ensure compliance of card network guidelines

Requirements:

  • Minimum work experience of 6 years. Experience in credit cards/payment services/other financial services products will be preferred
  • MBA Degree/PGDM from a recognized university. Specialization in Digital Payments will be an added advantage
  • Understanding of Credit Card Lifecycle, functional understanding of different systems involved in Credit Card Ecosystem, collaborative and customer-obsessed, very good communication skills, aptitude for risk identification and mitigation, lateral thinking, negotiation, and interpersonal influencing skills
  • Conversant with card systems on originations, card management, and interface with other linked systems. Good analytical skills to monitor and execute engagement programs. Good presentation skills (conversant with MS Office)

Work Relationship:

  • Reporting to VP Product Management
  • Working with Technology, Operations, Service, vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams
  • Interactions with direct reports of Heads of Departments and others defined from time to time

DBS India - Culture & Behaviors:

  • Drive performance through Value-Based Propositions
  • Build pride and passion to protect, maintain, and enhance DBS' image and reputation
  • Enhance knowledge base, build skill sets, and develop competencies
  • Invest in team building and motivation through ideation and innovation
  • Execute at speed while maintaining error-free operations
  • Develop a passion for performance and grow the talent pool
  • Maintain the highest standards of honesty and integrity


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