Assistant Retail Manager

2 days ago

Salem, Tamil Nadu, India beBeeFashion Full time ₹ 6,00,000 - ₹ 10,00,000

Richa Ahluwalia is a luxury bridal design house that embodies the founder's passion for Indian textiles and commitment to excellence.

About this role:

We are seeking a highly motivated and results-driven individual to join our team as an Assistant Store Manager.

  • This position requires a multi-faceted professional who can effectively manage store operations, drive sales, and ensure a positive customer experience.
Key Responsibilities:Store Operations:
  • Assist the Store Manager in overseeing daily store activities, including customer service, sales transactions, and inventory management.
  • Maintain store cleanliness, visual merchandising, and overall customer satisfaction.
  • Assist in managing store staff (if applicable) and delegating tasks efficiently.
  • Support staff training and development on sales techniques, product knowledge, and customer service standards.
  • Monitor store performance against key performance indicators (KPIs) and identify areas for improvement.
  • Conduct regular store walk-throughs to ensure visual merchandising standards are maintained.
  • Resolve customer inquiries and complaints promptly and professionally.
  • Ensure adherence to all store policies and procedures.
Sales Execution:
  • Provide exceptional customer service to clients, building strong relationships and exceeding sales targets.
  • Engage with customers, understand their needs, and offer personalized styling advice.
  • Drive sales through effective communication, product knowledge, and promotional activities.
  • Identify and address customer concerns promptly and professionally.
  • Contribute to achieving store sales goals and KPIs.
  • Participate in sales promotions and events.
  • Maintain accurate customer records and sales data.
Merchandising:
  • Assist in planning and executing store layouts and visual merchandising displays to maximize product visibility and appeal.
  • Analyze sales data and customer preferences to identify best-selling items and adjust merchandise accordingly.
  • Ensure timely replenishment of stock and maintain accurate inventory records.
  • Participate in stock receiving, processing, and returns.
  • Manage stock levels and prevent stockouts.
  • Ensure proper care and handling of merchandise.

Qualifications:

  • Proven experience as a Sales Executive in Indian bridal or ethnic wear.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong sales and negotiation skills with the ability to build rapport with customers.
  • Passion for fashion and a keen eye for detail.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Basic computer proficiency.

Desirable Skills:

  • Experience in inventory management and visual merchandising.
  • Basic understanding of retail operations and KPIs.
  • Previous experience as an Assistant Store Manager or in a supervisory role.
  • Knowledge of POS systems and retail software.

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