Cybersecurity Infrastructure Specialist
1 month ago
We are seeking a highly skilled Cybersecurity Infrastructure Specialist to join our team. This is an exciting opportunity for individuals who want to make a real impact in the field of cybersecurity.
Job Description:
The successful candidate will be responsible for providing top-notch security services to our clients. This involves proactively identifying and resolving technical incidents and problems, as well as maintaining a high level of service to clients. The primary objective is to ensure zero missed service level agreement (SLA) conditions.
This role requires strong analytical skills, excellent communication, and the ability to work well under pressure. The ideal candidate will have experience in managing tickets of high complexity and conducting advanced tasks.
Key Responsibilities:
- Configure, install, test, and operate assigned infrastructure at client sites.
- Perform necessary checks, apply monitoring tools, and respond to alerts.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Analyze, assign, and escalate support calls.
- Investigate third-line support calls assigned and identify the root cause of incidents and problems.
- Report and escalate issues to 3rd-party vendors if necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Proactively identify opportunities for work optimization, including opportunities for automation of work.
- Coach L2 teams for advanced technical troubleshooting and behavioral skills.
- Manage and implement projects within technology domains, delivering effectively and promptly per client-agreed-upon requirements and timelines.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Relevant certifications depending on technology domain expertise, such as CCNP in Security or PCNSE certification.
- Seasoned Managed Services experience handling complex Security Infrastructure.
- Seasoned experience required in Engineering function within a medium-to-large ICT organization.
- Seasoned working knowledge of ITIL processes.
- Seasoned experience working with vendors and/or 3rd parties.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
What We Offer
We offer a competitive salary, along with a range of benefits, including comprehensive health insurance, retirement savings plan, and paid time off. We also provide ongoing training and development opportunities to help you grow your career.
Salary Range:
$120,000 - $180,000 per annum, depending on experience.
Contact Information:
Please submit your application through our website.
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