Back Office Operations Specialist

2 weeks ago


Kolkata, West Bengal, India Preconet Technologies Pvt. Ltd. Full time
Job Overview

We are seeking a highly skilled and organized Back Office Executive to join our team at Preconet Technologies Pvt. Ltd.

The ideal candidate will have extensive experience in office management, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities
  1. Create customer hierarchies in our system and activate B2B accounts.
  2. Prepare SIM cards and associated numbers for Account Managers to deliver to corporate customers.
  3. Generate bulk orders for bulk activation, deactivation, service modification, and/or customer renewal requests following our bulk order process and procedure.
  4. Execute the right MNP processes for all port-in requests and assist the KAM and customer in their execution.
  5. Create TT and follow up with the concerned department for any sales order errors.
  6. Execute regular service requests via email, walk-in, KAM, official letter, etc.
  7. Ensure SIMs and devices in corporate locations are sold in the proper customer account on the correct product and promotion.
  8. Ensure all customer paperwork is completed before creating a new corporate account and send activity to account management for any missing documents.
  9. Verify UDV and SDF, credit sale approvals, and calculations after the KAM and before posting the discount in customer sales orders.
  10. Deliver SIMs and items requested by customers to authorized personnel and obtain customer confirmation and signature on the delivery note.
Requirements
  • Bachelor's degree in business administration (BBA/B.A/B.S.C).
  • Previous work experience as an Office Executive.
  • Excellent organizational skills.
  • Knowledge of computer operating systems and MS Office software.


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