Network Operations Lead

1 day ago

Gandhinagar, Gujarat, India beBeeNetworkOperations Full time ₹ 4,00,000 - ₹ 5,00,000

Job Title: Network Operations Lead

Location: Chennai (Remote)

Reports to: Senior Operations Manager

The role of the Network Operations Lead involves ensuring seamless execution of day-to-day operational activities, fostering collaboration between emergency services providers, users, and customer support teams to deliver reliable and timely services. Key responsibilities include expanding the network of emergency services, training service providers, coordinating regular trips, handling payment follow-ups, resolving operational issues, and supporting negotiations.

Key Responsibilities:

  • Establish relationships with private emergency services providers in identified locations to expand our network
  • Train service providers and their staff on using our mobile application for efficient operations
  • Collaborate with customer support for regular trip coordination
  • Monitor and follow up on payments from service providers and users
  • Support negotiations with service providers for various types of trips or events
  • Track progress of critical trips, particularly outstation trips
  • Address user, customer support, and service provider concerns and resolve issues promptly
  • Timely escalate any unforeseen issues to senior management
  • Attend mandatory meetings and provide regular updates on activities

    Requirements:

    • Strong communication and interpersonal skills
    • Able to multitask and manage multiple priorities
    • Familiarity with startup culture and adaptability
    • Availability during business hours for communication
    • Possession of a personal laptop
    • Multilingual proficiency (preferably fluent in English, Hindi, and Tamil)

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