Debt Recovery Manager for Navi
5 days ago
Navi is a leading financial services company in India, offering a range of digital-first products including personal and home loans, UPI, insurance, mutual funds, and gold. Our mission is to deliver simple, accessible, and affordable financial solutions using AI/ML capabilities, technology, and product expertise.
Salary
The estimated salary for this role is ₹12,00,000 - ₹20,00,000 per annum, based on industry standards and location.
Job Description
You will be responsible for managing a team of field executives for effective recovery of overdue amounts from default customers through planned visits to customer addresses. This includes ensuring proper planning for effective recovery, guiding and motivating the field team to reach monthly targets, and maintaining fair collection practices in adherence with the code of conduct and legal guidelines.
Responsibilities
- Managing a team of ground field executives
- Ensuring effective recovery of overdue amounts
- Guiding and motivating the field team to reach monthly targets
- Maintaining fair collection practices
Requirements
- Strong communication and influencing skills
- Geographical understanding of specified areas
- 2-5 years of people management experience in sales, operations, customer experience, or collections roles
- Working knowledge of MS Excel and Google Sheets
- High professional ethics and integrity
- Any graduate qualification
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