Operations Strategist

24 hours ago


Nagpur, Maharashtra, India beBeeTransformation Full time ₹ 2,50,00,000 - ₹ 3,50,00,000
Job Description

As a senior-level professional, you will be responsible for leading the business unit. Your primary goal will be to drive team performance and ensure daily service level metrics are met while maintaining a high level of accuracy.

  • Drive team performance and maintain a high level of accuracy in daily service level metrics.
  • Provide mentorship and development to direct reports, meeting defined quality, customer experience, and efficiency requirements.

Key Responsibilities:

  • Manage claim personnel including hiring, training, performance assessment, planning, delegation of workload, coaching, and motivating.
  • Ensure deep understanding of practice and portfolio objectives and drive strategy for assigned portfolio.
  • Drive transformation projects from operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking.
  • Effectively engage with customers to understand and address customer pain points.
Required Skills and Qualifications

To excel in this role, you will need to possess:

  • 14 years of experience within a relevant domain and skill.
  • Experience managing complex service delivery, multi-group, multi-disciplinary projects in L&A Domain.
  • Ability to define projects, execute within timelines, and deliver projects on time and efficiently.


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