Quality Assurance Specialist
24 hours ago
The Quality Assurance Associate plays a critical role in reviewing and ensuring quality standards, processing accuracy and compliance as per predefined checklist.
This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and filings.
Collaboration is key in this role as you will work closely with various teams to execute daily responsibilities.
- Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources, at a set frequency as defined by the business.
- Perform random sample checks on the communication sent/received to/from Trustees
- Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Become proficient in Standard Operating Procedures (SOPs) and training materials to ensure seamless performance.
Key Skills:
- Bachelor's degree in any field (preferably in Law/ BBA or commerce).
- 2 - 4 Years of experience in a multinational corporation.
- Project management experience or certifications are highly desirable.
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