Quality Assurance Specialist

1 day ago

Kannur, Kerala, India beBeeMortgage Full time ₹ 19,10,000 - ₹ 23,45,000

We are seeking a highly motivated and detail-oriented Quality Assurance Manager with a strong background in business process operations, preferably in mortgage processes. The quality assurance manager will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory standards.

Key Responsibilities:
  • Supervise and guide a team of quality assurance specialists to ensure high-quality delivery standards.
  • Oversee end-to-end quality audits for mortgage-related processes such as loan origination, processing, underwriting, servicing, or foreclosure.
  • Conduct regular audits, identify gaps, and implement corrective and preventive actions (CAPA).
  • Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
  • Create, review, and update quality guidelines and checklists as per client expectations and compliance requirements.
  • Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and external stakeholders.
  • Participate in calibration sessions to align internal and client expectations.
  • Act as a subject matter expert (SME) for mortgage processes and ensure compliance with applicable regulations.
  • Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.
Required Skills & Qualifications:
  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in business process operations, with at least 2 years in a quality management/supervisory role.
  • Mortgage process experience preferred (loan origination, servicing, etc.).
  • Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
  • Proficient in MS Excel, PowerPoint, and reporting tools.
  • Excellent communication, coaching, and stakeholder management skills.
  • Ability to work in a fast-paced and dynamic environment.
Benefits:

The ideal candidate will have the opportunity to work in a dynamic environment and contribute to the growth and success of our organization.

Others:

We offer a competitive salary package, opportunities for professional development, and a collaborative work environment.

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