Digital Adoption Specialist
3 days ago
The ideal candidate will combine a deep understanding of digital adoption solutions with excellent communication skills to ensure effective delivery and support.
Key Responsibilities:
- Work with global customers to identify target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption.
- Manage numerous projects, initiatives, and engagements concurrently.
- Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout.
- Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers.
- Consult, ideate, and propose optimal digital adoption strategies to our customers using the Whatfix Product Ecosystem.
- Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
Required Expertise:
- 2-6 years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
- Excellent communication and interpersonal skills, with ability to build relationships with multinational stakeholders.
- Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs.
- In-depth knowledge and proficiency in Salesforce platform, including configuration, implementation, and troubleshooting.
- Comfortable working in a dynamic and evolving environment with an inclination to solve issues, bottlenecks, and problems with an analytical mindset.
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