Financial Transaction Specialist

1 day ago

Bengaluru, Karnataka, India beBeeAssociate Full time ₹ 8,00,000 - ₹ 12,00,000
Business Operations Associate

This role involves managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

About the Role
The successful candidate will be responsible for:
  • Enhancing Service Quality: Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality.
  • Monitoring Financial Transactions: Ensure seamless processing and delivery of transactions, addressing any issues promptly to maintain operational efficiency.
  • Managing Day-to-Day Operations: Oversee daily operations to ensure efficiency, maintain high-quality standards, and ensure compliance with relevant regulations.
  • Customer Engagement: Interact with customers via calls, emails, and messaging systems to address inquiries, resolve issues, and provide necessary assistance.
  • Cross-Functional Collaboration: Work closely with teams across Customer Support, Product Development, Analytics, Compliance, and Sales to optimize operations and improve customer satisfaction.
  • Maintaining Accurate Records: Keep detailed and accurate records of transactions, customer interactions, and operational activities to support transparency and accountability.
  • Independent Contribution: Take charge of Key Account Operations with minimal supervision, demonstrating initiative and self-reliance.

Educational Qualifications and Experience
The ideal candidate should have:
  • An excellent command of communication skills, both verbal and written, with the ability to interact confidently and professionally with customers and internal stakeholders.
  • A Bachelor's degree in business administration, finance, or a related field.
  • 1-3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in the fintech or payment industry.
  • The ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines consistently.

About Us
We are a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

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