Senior Infrastructure Specialist

2 weeks ago

Mangalore, Karnataka, India beBeeITSystemEngineer Full time ₹ 15,00,000 - ₹ 20,00,000
About the Role

The Senior IT Systems Engineer will be responsible for deploying, supporting and maintaining Synamedia applications and products in cloud environments and customer sites.

Key Responsibilities:

  • Collaborate with architects, developers and DevOps teams to enhance integration of Artifactory and related services into the software development lifecycle.
  • Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
  • Act as liaison with third-party vendors, including Artifactory provider, to escalate and resolve advanced technical issues.
  • Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
  • Manage user and team provisioning, access controls, and permissions across supported services, emphasizing security, reliability, and operational continuity.
  • Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
  • Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
  • Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
  • Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
  • Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
  • Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
  • Participate in an on-call support rota, providing after-hours support for critical systems and rapid incident response.

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