
Lead IT Disaster Response Specialist
3 days ago
This critical role involves spearheading the organization's IT disaster response efforts. The ideal candidate will have a strong background in IT services and management, with expertise in crisis resolution and team leadership.
Key Responsibilities- Incident Assessment: Conduct thorough assessments to determine the nature, scope, and severity of IT-related emergencies.
- Response Plan Activation: Activate the organization's IT crisis response plan to address various types of IT crises.
- Crisis Containment and Mitigation: Contain the spread of IT crises by isolating affected systems and implementing temporary workarounds.
- Communication and Coordination: Communicate updates and instructions to relevant stakeholders.
- Troubleshooting and Resolution: Diagnose underlying issues causing IT crises using technical expertise and problem-solving skills.
- Bachelor's or master's degree in IT discipline.
- +8 years in IT applications/services or similar, with 5 years of experience in major/high severity management.
- ITIL 4 Foundation certification is required; advanced certifications are preferred.
A global market leader in the industry offers a competitive IS service provider. We harness the power of information technology to deliver valuable, reliable, and efficient IS services. If you're passionate about leading teams and resolving complex IT crises, this could be the ideal position for you.
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